FREQUENTLY ASKED QUESTIONS
Have Any Questions?
General
How do I book an appointment?
You can book an appointment by calling our salon, or visiting us in person.
Do you provide hair consultations before appointments?
Yes! We offer complimentary consultations to discuss your hair goals and determine the best approach for your desired look. Our stylists are happy to help you choose the right cut, colour, or treatment.
Do you accept walk-ins, or do I need to schedule an appointment?
We welcome walk-ins when we have availability, but we highly recommend scheduling an appointment to guarantee your spot.
Will I need a skin test for a colour?
Yes all new clients and returning clients who haven't had a colour service for 6 months will need a skin test 48 hours prior to service, no need to book just pop in.
Do you provide bridal hair services?
Yes we offer a bridal service on quotation including coming out of the venue.
Is hair coloring available for clients under 16?
Unfortunately not, manufacturers instructions state not to be used on persons under 16, this would invalidate our insurance should there be a problem.
Do you cut children's hair?
Yes, we do, prices vary according to age.
Are discounts offered?
We have a loyalty scheme, after 10 appointments (minimum cut and blow dry) you receive a 10% discount.
Is there wheelchair access?
Unfortunately not, we have a few steps leading to the salon.
Do you have a car park?
Yes, a small one at the rear of the salon.
Do you take card payments?
Yes we do apart from American Express, we also take cash and bank transfers.
Are gift vouchers available for purchase?
Yes, they are available in any amount you choose. Redeemable on services and products for 12 months.
Highlighting/Colouring
What's the aftercare?
Colour-treated hair needs a high-quality, sulfate-free shampoo and conditioner to preserve colour and prevent fading. We will recommend shampoos and conditioners appropriate for your hair type during your consultation.
Direct sunlight is not ideal for colour-treated hair, as it can lead to fading.
Wash your hair 2-3 times a week at most. Frequent washing can strip your hair of its colour and natural oils.
You should protect your hair from chlorine by wearing a swimming cap or pre-wetting your hair and applying a conditioner before swimming.
With these aftercare tips, you can ensure the health of your natural hair, extend the longevity of your highlights, and reduce the need for frequent touch-ups.
What are T-Section Highlights?
With T-Section Highlights, the hairline, parting, and crown of the head are highlighted, forming the “T” shape when viewed from above. If you are looking for a subtle refresh of your look, T-section highlights are perfect. They add brightness to the most visible parts of your hair without the need for a full or half head of highlights. For maintaining hair colour with minimal effort, this method is more cost-effective and time-consuming than full-head highlights. In addition to enhancing your natural hair colour or creating a sun-kissed effect, it is also an effective way to update your look or an easy way to introduce yourself to hair colouring.
How often do highlights need to be retouched?
Highlights are typically retouched every 8 to 12 weeks. There are several factors that influence the frequency of highlight retouches. These factors include the individual’s hair growth rate, the desired colour upkeep, and personal preferences of roots.
What is a colour patch test and why do I need one?
Changing your hair colour is a quick way to upgrade your look when a new season comes around, and you’re “itching” to switch things up. However, around 1.5% of the population is allergic to PPD, which is present in most hair colouring products.
A hair colour patch test is a simple procedure that involves applying a small amount of hair dye to your skin to check for any allergic reactions. The test is usually done on the inside of your elbow or behind your ear, where the skin is more sensitive.
PPD, or paraphenylenediamine, is a chemical that is commonly used in hair dye. It is what gives hair dye its long-lasting colour. However, PPD can cause allergic reactions to those with sensitive skin.
Because of the potential allergens associated with PPD, we believe it is important to offer a range of safe alternatives for those who are allergic to it. Our range of PPD-free hair colour is similar to traditional hair dye without the risks.
How long does a Balayage take?
It typically takes 45 minutes to 3 hours to complete a balayage, including the application of colour, processing time, washing, treatment, and styling.
Since the technique is applied by hand and no two balayages are the same, the amount of time can significantly differ from client to client. Longer and thicker hair will need more time.